Tips for Reform

 

  • ‘Do no harm to the Homeowner’ should be Tarion’s driving objective. If all of its activities revolved around this objective, many problems would be eliminated.
  • A Compliance Officer – to make sure all claims are handled using the same rules and procedures; and to bring more transparency to builder records;
  • Pass the ‘Tarion Transparency and Accountability Bill’ proposed in the Legislature by MPP Marchese in 2013 to allow oversight by the Ombudsman of Ontario over Tarion;
  • A ‘Value for Money Audit’ by the Auditor General of Ontario proposed by MPP Hillier (Motion 50) to find out how Tarion is using the warranty fund – to benefit consumers or builders?
  • Split the warranty function from the licensing authority. Tarion should have the consumer as sole client. Licensing of builders should be done by an independent authority.
  • Open the new home warranty field to other competitors so the companies would have to compete for business. Tarion has enjoyed a monopoly for 37 years.
  • Offer a ‘menu’ of warranty coverage to increase consumer choice, for example a 5-year HVAC Warranty, to allow for discoverability of defects if systems are not fully used within 2 years due to climate variations.
  • Mediation and early resolution options – with equal representation for the consumer – should be available to resolve claims without resorting to the courtroom.
  • Individual consumers have initiated petitions for change to Tarion at ‘Change.org’ and set up a Facebook Page called ‘Make Tarion Accountable’, plus sent over 400 postcards to Premier Wynne urging her to support Motion 50 for the Audit.
  • ‘Canadians for Properly Built Homes’ CPBH has written an Open Letter to Premier Wynne (March 2014) urging reform and support for Motion 50, plus countless letters and meetings over the past years urging reforms.
  • Disclosure of all builder defects reported to Tarion, and all LAT Appeals on Tarion’s “Licensed Builder Directory” for the benefit of the future home-buying public.